CIMA Nov 2017 ZX - Case Study Questions

"The cost and working capital investment is significant in our processes. We can not let the financial perspective ignored for the sake of providing value to our customers. We may need to sell the furniture that may not be up to the mark. While this may have some problems for our customers, we achieve a short term profitability and liquidity essential to stay in business against the competition".

Suggest the relevance of Balanced Scorecard for the ZX's business considering the above decision making.

ZX has started looking for outsourcing model for the furniture making considering the investments in working capital. Discuss the advantages and disadvantages of outsourcing to ZX in respect of the above decision.